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Customers Comments: They Speak for Themselves

G’day Bill, just wanted to let you know that everything has been wrapped up, payment has been made and this is the last you’ll ever hear from me, until the next loft.

Just wanted to thank you and your team for such a wonderful experience. Roger and Clark were mindblowingly professional and meticulous. Mark the roofer was equally stand out and did a fantastic job.

I was completely prepared to be a picky so and so and make sure to accept nothing but the best. Your team left this job and I thought to myself, every single thing has been done to such an incredibly high standard that I can’t find a single fault in the entire build.

The little extras that you do really separate you guys from the rest.

The way they boxed in the stairs is ornamental and a real feature, the recesses that he put in the small room maximised the space and the tapering of the velux windows to maximise light is brilliant.

Not sure when we’ll be able to afford our next loft but I would really like for you to put Roger and Clark on the job when the time comes.

You and Dave have really created the perfect business model. I can see how you churn them over so efficiently.


Mr G, Cambridge

Hi Bill & David,

Just a missive to express our gratitude for the good work your team did on our loft conversion.

The finished result exceeded our expectations and we would recommend your company without second thoughts.

What a great bunch of guys who were respectful to us while working under difficult conditions (i.e. Covid).  Please pass on our thanks to Rog, Sash, Wayne, Chris and the team of plasterers.

My wife said she had never seen men tidy up before, they always left the house neat and tidy.

We will miss you all.

All the best,

Mr & Mrs S, Nr Haverhill

Morning David,

On behalf of H and I, I wanted to send a quick email to thank both you, Bill and the entire team that has worked on our loft extension project.

The support, help from everyone that has been on site has been truly fantastic, and the way in which everyone carries themselves really goes to prove what an effective team you really have.

They do say the little things make the difference, and you guys have gone above and beyond the call of duty at times.

We are thoroughly overwhelmed with how fantastic the extension looks and can’t wait to have the carpets laid and final touches done such that we can start to appreciate our new space.

You are more than welcome to pop over and take photos etc. but sometimes we do forget to say thank you and show our thanks and appreciation; hence sending this email.

Wishing you and the whole team a fantastic Christmas and would recommend you to any of our friends, family who are looking to do something similar.

Best wishes,

Mr & Mrs K
Lt Canfield

To whom it may concern,

I am writing to summarise the great job that was undertaken by yourselves in the conversion of our loft. We would like to say a huge thank you to all that were involved and we believe that those carrying out the work are deserving of a satisfied testimonial. We feel that we have received a particularly professional service throughout the job. We instructed yourselves following a sterling recommendation and are very pleased that we did.

Right from the outset, from the initial call to enquire, we received a professional service and an appointment was made by Bill Martin to come and talk to us. I must say, this initial visit confirmed that we would go ahead and instruct G&M, as Bill took a great deal of time with us to explain the work involved and answer any questions that we had. He was not in the slightest bit pushy, didn’t try to convince us into instructing G&M and offered us valuable advice.

We were promised a written quotation within a few days, that was delivered by hand within this period and the drawings provided were precisely as we had envisaged. At this stage, we did not feel it necessary to request quotations from any other company and G&M were instructed to go ahead. Commencement was around two months due to planning consents and during this time we were kept informed and the professional service that we had initially received was kept up throughout.

The first day we were introduced to the main team undertaking the work, that being Roger and Hayden and from this initial meet, we could see that completion would run smoothly as the team worked well and were hard working. The job was carried out professionally and tidily and throughout the work, disruption to the house and family was minimal. The team were extremely friendly and accommodating, not to mention courteous. All tradesman that entered the house were also friendly and acted in a professional manner at all times.

The completed job, which finished quicker than we had expected, far exceeded the expectation that I particularly had and we have now got two fantastic sized bedrooms and a double shower room. This has put sizeable value onto our property, which far exceeds the amount spent in undertaking the conversion.

The family as a whole are extremely happy with the result and you have given us a great deal of pleasure with everyone now having their own individual space.

Finally we would like to say that G&M are an outstanding professional company with an excellent reputation and I would strongly recommend them in the future. We would like to thank all those involved in giving us the perfect finish to our wonderful family home.

Kind regards,

Mrs R C

Hi Bill & David,

Hope you are both keeping well and busy?

I thought it would be only right to thank you both and all the team at G&M as we are extremely pleased with the finished loft and can only applaud yourselves and all the tradesman that worked at our property. Dealing with tradesman for many years you come across all types but we cannot fault the team that visited and carried out the works at our property – very polite, competent and professional.

1000 cups of tea later the loft was delivered well within your projected time and budget which equally we were impressed with.

I certainly will be recommending G&M Lofts to friends and family and if you need any future references for future clients please feel free to pass on my contact details.

Thank you for sorting out the minimal snagging and I will arrange to make the final invoice payment to yourselves tomorrow.

Thank you and well done.


Harlow, Essex

Dear Bill,
I spoke with David yesterday to thank you all for the professional approach you have taken to our great loft conversion!

Your approach has been professional, flexible and focused on delivering a high quality conversion. Our tile fitter and wardrobe designer have both commented on the accuracy of the constructed walls and we are both very pleased with the fit and finish!

I’d like to particularly praise Roger and Martin; Roger’s approach was always accommodating, his ideas and skills definitely impacted the final fit and finish! Martin’s replacement of the plumbing infrastructure and 2nd fit were spot on! Two very good guys in a very professional team that we would be happy to recommend…
Mr & Mrs R, Chelmsford

Hi Bill and David,

Many thanks to you both on what is a wonderful conversion and we are exceptionally happy with it.

We have just transferred the last sum for stage 6, so I suppose it just a matter of receiving the certificates when they come through.

Our carpets are to be fitted on Monday, so we all will be ready for Xmas. Hope you guys have a wonderful XMAS and many thanks again for such a great job, if you need any other photos, (I’ve got 150+ I think) or you want to show anyone around, just drop us a mail or give us a call. To all the G&M staff many thanks it looks fantastic, all of them did a superb job and were incredible.

Kind Regards

Martin and Ann

Dear Bill and Dave,

Just wanted to drop you an email to say a very big thank you for our wonderful loft conversion. We cannot convey enough thanks to your great team, Larks, James, Martin, Aaron and Tony (and anyone else I have forgotten!) but our greatest thanks goes to Tom and Charlie, whom by the end of the project felt like family! From the start to finish they were punctual, courteous and very hardworking. It was great that I could leave the house knowing it was in safe and trustworthy hands! Tom and Charlie really are a credit to your company.

G & M have built us a wonderful extension to our home which has already made the world of difference to our life, so thank you very much for that. It goes without saying that we would have no hesitation in recommending G&M to friends and family.

With kind regards,
Mr & Mrs B, Gt Notley, Braintree

Dear Bill,

Please find enclosed a cheque with respect of your final invoice. I just wanted to let you know that we are very pleased with the work that has been done and to thank you for completing the project on time and on budget.

Please also pass on our thanks to Roger and Lewis for all their hard work and for working so considerately in such a small space!

We would have no hesitation in recommending you to others and wish you every success in the future.

Kind regards,

Yours sincerely,

Ms R, Bishop’s Stortford, Herts

We are extremely pleased with everything and from start to finish were informed of what was to happen. All the team on site have been marvellous – no complaints whatsoever.
Mr & Mrs C, Bishops Stortford

We would like to thank you for the fantastic work you have done, it has been a pleasure doing business with you.
Mr & Mrs G, Braintree

We are so pleased with our conversion and would like to thank all your workers concerned, it was a pleasure from start to finish.
Mr & Mrs T, Harlow

It seemed to go to plan and the results have surpassed our expectations.
Mr M, Balsham

The team have done excellent work and we were particularly pleased with the way the conversion was matched into the existing features of the house.
Mr & Mrs G, Herts

We have been very impressed by the standard of workmanship G & M have maintained throughout our conversion and we would not hesitate to recommend G & M to our friends.
Mr E, St Michaels Mead

We would like to thank you for the prompt way you dealt with our loft conversion and any of our queries throughout the process.
Mr & Mrs A, Church Langley

Many thanks to you and your team for all the hard work that went into creating our new bedroom and en-suite. It looks fantastic!!
Mrs B, Gt Notley

They have all been friendly, professional, helpful and they have always cleaned up after themselves! The standard of work and the level of service has been exemplary and I would have no hesitation in recommending your company to others considering a loft conversion.
Mr E, Bishops Stortford

We are extremely pleased with the space it has provided and the ‘look’ both inside and out. Please pass on our thanks to all who worked on the loft for their professionalism & their attitude – didn’t really feel like we had ‘had the builders in!’ except for the amount of tea bags used!
Mr J, Herts

Both xx & I have been really impressed with the way the job was handled, and have been recommending you like mad to all the curious neighbours who’ve been ‘just dropping in to have a look’ over the last week!
Mrs S, Herts

The completed conversion is wonderful. We found all your workforce were brilliant and trustworthy and made us feel confident during the whole process of the work, that the end result would be perfect.
Mrs M, Harlow

When we started looking into having a loft conversion, we were overwhelmed with all the different things we were told, however, you explained everything to us, no question was too silly, you sat down with us, went through the different stages, and left us in no doubt what was happening and when, you even took away the headache of dealing with the local authority. From day one we were told who was on site and what was happening on a day to day basis.
Mr & Mrs S, Cambridge

Thank you for the marvellous job your team did on our loft.
Mr D, Cambridge

I would like to congratulate your staff for the workmanship and professionalism in carrying out this job. With all the unfair press that british workers get these days, its good to see in person how untrue those reports are.
Mr & Mrs C, Cottenham

From start to finish G & M have been very professional, courteous and very tidy, we couldn’t believe that the guys would hoover and tidy round at the end of each day and generally be so tidy!
Mr & Mrs H, Saffron Walden

We found G & M to be a professional company with a very hard working team. We feel you have probably survived your most fussy customers, namely us, but we are very pleased with the finished conversion and would have no hesitation in recommending G & M to anyone in the future.
Mr & Mrs H, Saffron Walden

We are very pleased with the loft conversion and would like to thank all those involved. All members of your team were polite and punctual and a pleasure to have working in our house.
Mr & Mrs P, Herts

Thank you for a lovely job & also for being so considerate while doing the messy bits – it was a pleasure to have such a nice bunch around.
Mrs M, Gt Chesterford

I cannot praise your team enough and am thoroughly happy to recommend G & M to anyone who asks.
Mr C, Saffron Walden

We found all those involved extremely courteous.
Mr T, Colchester

Hello Bill & David,
We have just transferred the final payment and just wanted to express our thanks to you and your team during the build. The two rooms feel much bigger than we envisaged and the children are excited about moving into them. Can we pass on our thanks to Mark, Barry, Josh, Aaron who got on with the build in at times some really cold, abysmal weather. Also to Steve the plasterer, Lee and the team from Turners and Wayne and the rest of electricians, finally big Mark who had to clear the site.
For us this was a big event but it progressed smoothly with Mark and David keeping us informed with what was planned and who would be coming each day, it’s going to feel fairly quiet now but at least we can have a bit of a lie in !

Best regards
Mr & Mrs C, Braintree

May we take this opportunity to thank everyone involved in our ‘build’ for their professionalism, reliability, knowledge and pride during all stages of our recent dormer loft conversion.

We have to admit that we were dreading the proposed 6-8 weeks of building works, dust, mess and inconvenience that we thought would ensue.

However we have been presently surprised not only with the speed of construction but also how little intrusion and impact the ‘build’ had on our day to day lives. Even our neighbours regularly commented how quick the ‘build’ was completed and how the team did not stop working.

As a result we have had a few enquiries from friends and neighbours about undertaking a possible loft ‘build’ and we have wholeheartedly recommended G & M to them!

From initial planning stage to completion a big thanks to all involved especially Tom (carpenter) Chris (plumber) David, Mark Aaron (roofer) Chris (plasterer)….. gentlemen one and all!

Mr & Mrs W, Bishops Stortford 

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What Our Clients Say

Dear Bill,

Please find enclosed a cheque with respect of your final invoice.  I just wanted to let you know that we are very pleased with the work that has been done and to thank you for completing the project on time and on budget.

Please also pass on our thanks to Roger and Lewis for all their hard work and for working so considerately in such a small space!

We would have no hesitation in recommending you to others and wish you every success in the future.

Kind regards,

Yours sincerely,

Ms R, Bishop’s Stortford, Herts

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